Quality Policy

GROUPELDA/CONGRESS & BUSINESS MANAGEMENT (CBM VOYAGES) specializes in travel organisation (flight booking and ticketing), in tourism (organisation of seminars, conventions, conferences and package tours, car rental, hotel, catering and leisure activities) and in airlines representation.

The group offers the best circuits with a competitive pricing.

It leverages its qualified personnel to provide effective support and assistance to its customers in organising and managing their trips.

The group uses state-of-the-art information technologies (GDS: AMADEUS, SABRE, AEROPACK; CABLE, DSL and SATELLITE connection).

It has partnerships with hotel chains and airlines worldwide.

The group implements an ISO 9001/2008 Quality Management System in order to improve the visibility and reliability of its services.

With this continuous performance improvement tools, the group will
- help each employee to be more committed to the implementation of the quality management system;
- satisfy our customers' needs in accordance with the legal and regulatory requirements, by listening to them and constantly improving our services;
- and by building strong relationships with airlines and tourism companies worldwide which share our commitment to the same quality requirements.

The company management commits to develop a relevant framework for reviewing the company's goals and quality policy, and to constantly improve the quality management system during the annual management reviews.

Cotonou, July 18, 2011

The Chairman and CEO

Jean-Jacques Y.Y. HOUNDJAGO